Each game round and bet you place, is recorded by both BetUK and the game provider. If any funds due to you were not paid out, firstly take note of the time. Then make use of the in-game chat system to speak with the live dealer directly. Should they be unable to provide a satisfactory response, kindly contact BetUK Customer Support where our agents will be more than happy to look into the game round in question.  When doing this, please be ready to provide our support with the following information, as accurately as you can possible, so we may best assist:

• Game name
• Date and time of round played (within a 2-minute margin of error)
• Your most recent wins
• How much is due in winnings, if any