If a mistake has been made, the on-duty pit boss is called to the table immediately. Management will assess the error and if solved, the game round will proceed as normal. If the pit boss is unable to reach a resolution or the oversight has serious implications upon the game, all bets will be deemed void and reimbursed.
If you think an error has been made by a live dealer and gone unnoticed by the pit boss, take note of the time or game round number and use the chat facility to bring it to their attention. Should you feel that insufficient explanation has been given, please contact BetUK Customer Support with information on the game round, and we’ll happily assist you.