If your name or gender has legally changed since the creation of your account, you can provide us with one of these documents to verify this:

Name change:

• Marriage Certificate
• Two acceptable ID Documents. One showing the previous name and one with the new name
• Proof of name change from a tax agency
• Change of name deed poll

Gender change:

• Old and new updated ID/ Passport/ Driving License 

Please make sure to take photos of the documents too! Due to security measures, we cannot accept scanned versions of your documents.