Are you receiving an error message when you try to log in? This may be because your account is locked. No need to panic though! Chances are you have entered your password incorrectly more than 10 times - which has triggered a lock.

The steps to reset your password are as follows: 

Step 1: Click on “lost password" (This can be found in the top-right of the main page on Desktop and in the Sidebar in the menu on mobile)

Step 2: Enter the username that you have registered with BetUK

Step 3: Click on "Send Email"

Step 4: Follow the instructions in the email.

Please keep in mind the following requirements for the new password: 

• Minimum 8 characters 

• At least one letter

• At least one number

• At least one special character (!,#,?,*)

• Password can’t be the same as email/username

• The password can't be changed to something that was already used before, it has to be a new one.
• You have 10 attempts before the account will be locked.

If you have already reset your password and are still unable to access your account contact our support team. They will happily take a look for you and will be able to assist you further!