Are you receiving an error message when you try to log in? This may be because your account is locked. No need to panic though! Chances are, you have entered your password incorrectly more than 10 times - which has triggered a lock. You can read up on how to change or reset your password here!
If you have already reset your password and are still unable to access your account contact our support team. They will happily take a look for you and will be able to assist you further!