We need to see certain information on the document in order to verify the document correctly. If we cannot see the required information, we will need to re-request the document. In order to speed up the verification process, be sure to check the required information that we need to see on the document before sending it over to us.

The main documents we may ask for are: 

Proof of ID - A copy of a valid photo ID, such as a driver's licence or passport.
All four corners of the document, your name, your photo, date of birth and expiry date must be visible

Proof of Address - A letter in your name, such as a utility bill, insurance policies, bank/card statement, tax or welfare letter dated within the last 3 months.
Your name, your address, the sender's logo/name, and a date must be visible

Bank Statement - A bank statement showing your name, bank account number and the bank's logo/name must be visible. Any additional information that we don't need, you can cover up.
You can either take a screenshot of your online banking or take a photo of the paper copy.

If you need any further assistance regarding this matter, please do contact us via live chat and we’ll be happy to help!