Firstly, BetUK would like to say well done for making this brave choice. It is the first step to recovery.
To close your account permanently for Gambling Addiction, please follow the following steps:
- Go to the Safer Gambling Tools tab
- Click ‘Self-Exclusion’
- Choose the 5-year option
- Click ‘Confirm’
- Your account is now closed
Alternatively, you can contact our customer support team via email or live chat. We can help you close the account and guide you further.
We would also like to recommend that you reach out to GamStop. This is a free service in the UK designed to help people take a break from online gambling by blocking access to gambling websites and apps. For more information regarding GamStop, please refer to this article - Understanding Gamstop and how to use it.
If you would like more information regarding the closure options we have available, please refer to the How to take a break or self-exclude? article.
We are here to help every step of the way, and we have a number of other suggestions on our dedicated LeoSafePlay page, which we strongly encourage you to consider if you feel that you need to.
Whilst your Self-Exclusion is valid, under our Safer Gaming policy, you will not be permitted to open new accounts on any sites operating on the LeoVegas Gaming PLC licence. You can find a full list of the sites operating under LeoVegas Gaming PLC here.