When will my bet be settled?
All bets are settled when the event is officially over and verified by our sportsbook provider. If the event is subject to instances such as stewards enquiry, the bet is settled after the ruling has been made.

Why was my bet settled incorrectly?
Was your bet settled as lost even though it should be won? We settle our results as stated by the relevant official governing body; should you feel that your bet was settled incorrectly, please contact our support- we’ll happily have a look for you or can escalate this to our sportsbook provider!

Where can I see my open bets?
You can see all of your open bets by selecting "Sports Betting" then "My Bets" in the menu on the left.
You can choose either "Showing all bets", "Settled", "Open", "Live" or "In-Play" from the drop down menu.
You can toggle through the options to choose either "Showing all bets", "Settled", "Open", "Live" or "In-Play"

The event has been postponed/abandoned, why has my bet not been voided?
Sometimes there can be unforeseen circumstances which lead to an event being postponed or abandoned. There are specific rules relating to this.

Match Abandoned
If a match is abandoned after it has already commenced and the official result has been decided within 12 hours, the bet will stand. Otherwise, your bet will be voided and your stake returned.
For example: You have bet on Manchester United to beat Watford. After 72 minutes the match is abandoned due to adverse weather with Manchester Utd leading 2-1. If the governing body decides the result will stand and the 2-1 result is finalised, the bet will also stand. If no decision is reached within this 12 hour time frame, your bet will be void.

Match Postponed
Should an event be postponed prior to the scheduled start time, your bet will be void if the event does not take place within 12 hours of the original start time and date. However, if the match is played within 12 hours of the intended start time, all bets will stand.

What happens if one of the selections in my accumulator is voided?
Should one of the selections in your accumulator be voided, that selection will be removed from the bet and the new odds will be based on the remaining selections.

Where is my Bonus?

No need to worry! In most cases, this is the result of the offer itself being claimed incorrectly or the original bet might not have matched our qualifying requirements!
Make sure to double-check the offer terms and that a deposit was made through the offer itself!
If this was done and you still cannot find your bonus, we kindly ask you contact our customer support with your situation and give any information you can, we are glad to help!

What is a Bet Builder?
At BetUK we offer the Bet Builder function which allows you to place a bet on multiple markets from the same event in one bet slip.
The markets you wish to bet on must be selected from the Bet Builder section of the event, however not all events will have this available.
The odds of a Bet Builder are not multiplied together like a combination or accumulator bet. Instead, since they are related, they merge into one set of odds which is calculated by our system.
A Bet Builder can have multiple selections, but it is still classed as one bet. Therefore, all Bet Builder selections have to win to receive the payout.

For example, if one selection is voided, the whole bet is voided and if one selection is a loss, the whole bet is a loss.
Top tip: Some promotions have a qualifying bet criteria inclusive of Bet Builder, and the reward may also be Bet Builder specific.

Which bet types do you offer at BetUK?

• Single: Betting on the specific outcome of a single event. For example, a £10 bet on Lucky Star to win the 3:10 at Aintree at odds of 4/1. Lucky Star wins the race you will receive £50 winnings. Any other position in the race the bet will be settled as a loss.
• Double: Betting on the specific outcome of 2 events. For example, Liverpool and Tottenham both to win in the premier league. In order for your bet to be classed as a win, both teams must win their respective matches. If one or both teams fails to win, you bet will be settled as a loss.
• Treble: As above, however, the selection includes 3 results and all must be correct for your bet to be settled as a win.
• Accumulator (4 or more selections): Up to 12 selections can be made on a single bet slip. Once again all selections must be correct for your bet to be settled as a win.
• Each Way: Placing an each way bet means that your bet is split into two. Half being a win and half “to place” These are most commonly used in Horse Racing but can be used in some other scenarios.

For example you place a £10 each way bet on Hedge Hunter in a 10 horse race at 5/1. This will be split as £5 for the win at the full odds. And £5 for the place at one fifth of the odds. In this case that would be evens. In a 10 horse race the place counts as the top 3.

If they win the race you will receive winnings for both sections of the bet at the odds mentioned above. If they finish second or third, the win portion of your bet will be classed as a losing bet. The “each way” section will pay out at the lower odds. The number of positions included in the “each way” section will vary depending on the number of horses in the race.

• Trixie: This includes a number of bet combinations for 3 selections. This consists of four separate bets: 3 doubles and a treble. A minimum two selections must win to gain a return.
• Patent: Similar to the Trixie but with all possible permutations on three selections. This consists of 7 separate bets: 3 singles, 3 doubles and a treble. Equivalent to a Trixie plus 3 singles. One winning selection will guarantee a return.
• Yankee: This works in the same way as the Trixie but with the inclusion of a fourth selection giving 11 separate bets: 6 doubles, 4 trebles and a fourfold accumulator. A minimum two selections must win to gain a return.
• Canadian: The same principle as both the Trixie and the Yankee, this time with 5 selections. This gives a combination of 26 separate bets: 10 doubles, 10 trebles, 5 fourfolds and a fivefold accumulator. A minimum two selections must win to gain a return.
• Heinz: Again, we are adding an extra selection to the bet. This time the wager is on six selections and consists of 57 separate bets: 15 doubles, 20 trebles, 15 fourfolds, 6 fivefolds and a sixfold accumulator. A minimum two selections must win to gain a return.
• Super Heinz: The largest of the combination bets offered at BetUK. This includes seven selections and involves of 120 separate bets: 21 doubles, 35 trebles, 35 fourfolds, 21 fivefolds, 7 sixfolds and a sevenfold accumulator. A minimum two selections must win to gain a return.
• Forecast/Tricast – Betting on the outcome of Top 2 or Top 3 runners. Can be Straight (exact order), Reverse (any order) or Combination (all possible combinations for selected runners)
• Betting Without – Betting on the event whilst not considering the ‘Without’ runner (generally the favourite or 2nd favourite)
• Place Only – Betting on the runner placing
• H2H (Match) – Betting on the winner between 2 runners
• Favourite Betting – Bet on an Unnamed Favourite based on Starting Price
• Ante Post Betting – Bets placed well in advance before the list of official runners is out, leading to higher odds but more risks
• Rule 4 - Tattersalls Rule 4 is applicable in cases where a horse is withdrawn not coming under starters orders or is officially deemed by the starter not to have taken part in the race.
  How is this calculated?
  Tattersalls Rule 4 deducts a set value from winning bets (net winnings) in order to compensate for the withdrawal of a horse in the specific race. The size of the deduction is determined by the odds that the horse has at the time of its withdrawal. The value is an amount per pound up to 90p maximum (90% of winnings)

I have an issue, please help!

If your issue relates to a bonus or bet, please double-check you went through our help centre first, we likely have an answer for you already!

If you went through what we have and still do not have a resolution, our customer support is more than happy to help! Assure you have as much information as possible about your issue to give to your agent to make the process as smooth as possible.

3 - 3.3) OTHER IMPORTANT TERMS AND POLICIES

3.1. Not all of the legal terms and conditions that apply between you and us are set out in these
General Terms – some of them are contained in separate documents in order to avoid these General Terms becoming too long. We cross-refer to these other documents and provide you with links to them at the relevant places. They are nevertheless important terms which form part of the legal contract between you and us, and you should read and understand them just like the rest of these General Terms.
These cross-referenced terms which (together with these General Terms) form the Terms and Conditions include the following additional terms, rules and policies:

a) any applicable Service rules, which contain the rules that apply to the particular Services, and which also contain important terms relating to (among other things) any maximum payout limits that apply to the relevant Services – see the note above in the “Important Information” section and also clause 3.2 below; and
b) our Sports Betting Rules here betting rules, which contain important additional rules and terms relating to our sports betting Services, including any maximum payout limits that apply and our right, in certain situations, to void/cancel bets, withhold funds, and/or take other actions in connection with your bet or Account; and
(c) any individual terms and conditions and/or rules (“Promotion Terms”) which apply to promotions, bonuses and special offers which we may offer via the Website from time to time (together “Promotions”).

3.2. Please note that payout limits may apply to some or all of the Services. A "payout limit" is where there is a limit on what you can win in respect of a particular Service, for example a particular sporting event, bet, combination of bet, or game. Payout limits vary depending on the Service in question and will apply regardless of the stake and the amount that you may appear to have ‘won’. Please refer carefully to the applicable Service rules to check whether any payout limits apply and, if so, what those limits are.

3.3. Information about the types of information that you provide to us or that we collect from you, what we do with that information, and the use of cookies on the Website can be found in our Privacy Policy.

17.6a) a) In relation to Sports Betting: We reserve the right to suspend betting markets, void bets and return stakes to customers.

18) PROMOTIONS

18.1. From time to time, we may offer Promotions which are governed by these General Terms and any separate Promotion Terms (see clause 3.1 above).

18.2. We may prevent you from taking up or participating in any new Promotions, and/or prevent you from completing any Promotions which you are part way through, in either case where required to do so for legal or regulatory reasons including those relating to safer gambling.

D.1 c) Settlements will be based upon the official result issued at the time of the ‘Weigh In’. Any changes after such result has been announced will not be taken into consideration. In the event of a steward enquiry in races happening in the UK, Ireland and South Africa where the initial result/finishing order is eventually amended, the Operator will settle results based on the "first past the post" rule. Any subsequent changes will not be taken into consideration for settlement purposes with the exception of cases where any horse is disqualified due to weighing in light. In such cases, result after “Weigh In” will count. For races happening in other countries besides the aforementioned, the official result issued at the time of the ‘Weigh In’ (or similar local procedure) will count.

D.1 d) Any bets, with the exception of “Ante Post Betting” will be considered void should the race be abandoned or declared void. Should the race be postponed to a future day and the ‘Final Declarations’ stand, all bets will be deemed valid provided that the venue for said race has not been changed. In such other cases all bets will be declared void.

D.1 g) Should a race be declared as being a “No-Race” and a rerun takes place, all bets will stand for the Horses that take part in the re-run. Prices offered for a “No-Race” will stand for the re-run race unless there is a non-runner, in which case all bets will be settled as per Tattersalls Rule 4.

D.1 h) Settlement of bets on horses which either refuse to come out of the starting stalls, or else refuse to start in a National Hunt race will be based on the pronouncement of the official starter. Should the official starter deem the horse as being a runner, bets on that horse will be settled as lost.